Frequently Asked Questions

Got questions? We've got answers! If you can't find what you're looking for, feel free to contact us.

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping times and rates vary by destination and will be calculated at checkout.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package directly.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change, please contact us at petvillastore62@gmail.com as soon as possible and we'll do our best to help.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us to initiate a return.

How do I get a refund?

Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method.

What if my item arrived damaged?

We're so sorry to hear that! Please email us at petvillastore62@gmail.com with a photo of the damaged item and we'll make it right immediately.

Products

Do you sell pet food or treats?

No — PetVilla focuses exclusively on non-food pet products such as toys, beds, grooming supplies, accessories, and more.

Are your products safe for all pets?

All products in our store are carefully vetted for safety. Each product listing includes details about which pets it's suitable for. Always supervise your pet with new products.

How do I find the right size for my pet?

Each product page includes a sizing guide where applicable. If you're unsure, feel free to reach out and we'll help you find the perfect fit.

Account & Payments

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders, save your details, and view your order history.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options available at checkout.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption and secure payment processing to keep your information safe.